Refund policy

Return & Refund Policy

Thank you for shopping with us.

We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in the original packaging
- Proof of purchase (order number or receipt) is required

Non-returnable items:
- Gift cards
- Personalized or custom-made items
- Hygiene-related products (if opened)

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5 to10 business days.

Shipping costs are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos as proof. We will arrange a replacement or refund.

Late or Missing Refunds

If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
support@nuvararest.com